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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Great until their upgrade - Review by
Anonymous submitted on June 5, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 5, 2002): Current customer |
| Plan used: Webmaster |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 5 out of 10 |
We've been with Cedant since we started in 1999 and have 2 sites with them. Great support; the speed of their response to your email depends on your plan (the more expensive the plan, the faster they answer your emails).
However, things deteriorated during their upgrade:
1. They moved our site to another server, thus screwing up our formmails and secure order forms without notifying us. The notice came two days after our site has been screwed up.
2. A week after their upgrade, formmail still doesn't work; our discussion board disappeared; and our secure server pages do not work.
3. Many functionalities which we paid for -- autoresponders, ability to view log files, delete email accounts -- have disappeared.
4. Downtime is now pretty bad. This morning, we were off the web for 3 hours. We were down again in the afternoon.
One good thing about the upgrade: since 1999, our site has been slow. Many people complained that the homepage takes a long time to load, if ever it will load. With their changes, our site now loads very quickly.
Billing: Beware in giving your credit card number. Even if you tell them you'll pay by check, they will still bill that card -- even if you already paid by check! Worse, your double payment does not reflect in your statement and their billing department would even tell you that they do not charge the credit card that you previously gave. We had to send them a screenshot of the credit card statement to prove that they indeed are charging the card.
Customer Support: Some of the technical guys answer your questions thoroughly and assists you quickly. Some are too lazy to even think straight. They don't even know what they are talking about when you ask questions.
Cost: Pretty expensive for the amount of data transfer. For $50, you only get 8GB and they say that is the most that they can give.
Good for starting sites, but not for sites that have already grown.
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