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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| My site has been down for 60 hours - Review by
Anonymous submitted on June 9, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of June 9, 2002): Current customer |
| Plan used: standard |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 3 out of 10 |
I am a new customer, and my site has been down 60 hours since their "upgrades" or a.k.a. their merger with APlus.net. There was no warning...my site just went down, and nobody is answering the phone. My emails are answered with a form letter...so there is virtually no customer service right now. I don't understand because I thought Cedant was supposed to be so great (which is why I chose them). I also found out that there is a class action suit against them...which is why they had to move accounts to new servers so quickly. Don't sign up with Cedant. They're in transition, and you don't need the headache.
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