|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Avoid hosts who "upgrade" like the plague - Review by
Anonymous submitted on June 10, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: Private |
| Date when last hosted by this company (as of June 10, 2002): Private |
| Plan used: their top $19/mo plan |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 4 out of 10 |
Cedant were fantastic until June 6. Then everything turned to ka ka. Their standard "support" autoresponder for every email now whines that "Pending litigation with our previous data center forced us to expidite the migration of accounts".
Boo hoo. What this means is that they completely destroyed the websites of a huge number of people with absolutely no forewarning. Five days later and we still can't SSH in and a whole host of features (which are still advertised on their home page) have completely disappeared. Support requests go unanswered for days, and then the likelihood is that a)your request will be misread and they'll email you a totally unrelated form letter or b)the uninterested tech will give the ubiquitous cover-all false-promise: "that should be fixed in a few days". Grrrrrr.
This complete disdain for existing clients seems to be a hallmark of the "discount" web hosting industry. Exactly the same thing happened only recently with jumpline.net, and a couple of years before that with valueweb.net. Stay away from both of these companies, but keep in mind that ALL web hosts, EVERY SINGLE ONE, don't give a damn about you once you've signed up.
Cedant: It is NOT an excuse that you now have a "hugely increased workload". To totally ignore the pleas of your customers for days (and perhaps weeks), to accept their money with a big grin and then refuse to fix the servers on which their sites are hosted is CRIMINAL. How much prior notice did YOU have that you would need to change data centers? How hard would it have been to mirror all of your client's sites (say one month beforehand) and fix the problems before people's broken sites went live?
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|