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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Lack of technical skills - Review by
submitted on April 17, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 17, 2003): Current customer |
| Plan used: It was a rollover from AT&T Beready |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 3 out of 10 |
Communitech took over the AT&T business ready servers business from AT&T. We had the beready serer for 2 years without any problems. With communitech running the operations both our DNS and mail has been interrupted numerous times due to modifications of our Name servers without expressed permission of the users. Repeated attempts to rectify the problems have only resulted in flustration. The technicain understood basic network theory but lack knowledge related to hosting virtual hosts which may have different requirements than canned box internet servers. Communitech lack understanding related to leased operations and management of non-standard unix boxes. Simple DNS management issues overwhelm them.
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