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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
horrible customer service - Review by
submitted on September 18, 2002 |
Customer's web site: www.DrumsOnTheWeb.com |
Length of time hosted by this company: over 3 years |
Date when last hosted by this company (as of September 18, 2002): Current customer |
Plan used: Expert -1 account, Pro Virtual - 3 account, Virtual - 17 accounts, Parked - 3 accounts |
Customer service rating: 1 out of 10 |
Technical quality rating: 10 out of 10 |
Cost rating: 5 out of 10 |
Overall rating: 5 out of 10 |
have hosted 20 sites with them for the past 5 years... customer service has deteriorated to an abysmal state.
I am very torn... the sites are basically ALWAYS up... which is what you want from a host. But if you do need their help for anything... it's nonexistent.
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