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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Jaber submitted on September 20, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 20, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
They do not answer phone calls, and when tech support answers emails they are rude and condescending. The email forms on our site suddenly stopped working. Dezines tech told me that it was my problem and I should "deal" with it. I explained that I had made NO changes to my site in months, and the forms suddenly stopped working. She told me that it couldnt be their formMail program because they havent had any other complaints yet. I have since moved my forms pages to another host until my contract is up with dezines, and on the other host they work fine. I can not wait until my contract is up.
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