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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| THE RIP OFF MERCHANTS - Review by
submitted on March 21, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: Private |
| Date when last hosted by this company (as of March 21, 2003): Private |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: N/A |
| Cost rating: N/A |
| Overall rating: 1 out of 10 |
Below is an email I sent to them (with sensitive info blanked out):
This is a MAJOR COMPLAINT I HAVE!
A year or two ago, (unsure how long) my son accidentally (well without my
knowledge)signed up for your web hosting offer, which I found out about
and CANCELED straight away (within hours), explaining the situation. I was
told it would be ok, and that I would not receive any bills etc.
Last year I received a bill for this hosting, to which I wrote an email
about stating that I was not in the least bit happy that I had been charged
for it, because A) I had canceled it, and B) I had not used it. I received
correspondence asking for dates etc, which I could not give, as I no
longer had that data saved. I got no refund, and thought no more of it.
Today,- I received my credit card statement with low and behold: DELLZ
COM (865-5773400) for AU$51.67 (reference # 24773003048120481030244).
THIS IS NOT ON! If you wish to know the account number, it is xxxx xxxx xxxx xxxx, billed on the 19th of Feb.
I am sending this email to _ASK_ you to A) Remove my account which I
canceled hours after its creation, and B) Provide a refund for at least
this year, if not the one before too! (the credit card bill has been payed,
so cancellation of the billing is not possible)
All emails I sent you before would be from mac@maccalder.zzn.com or
sandec@sanctuary-deception.zzn.com.
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