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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Roller coaster ride - Review by
submitted on March 15, 2002 |
| Customer's web site: www.rypub.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 15, 2002): Current customer |
| Plan used: Yearly plan - Standard Hosting |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 1 out of 10 |
They where great, the site was up in record time, less than 24hrs - only issue - it pointed to someone elses site, which took amost a week to fix, (you are a user attitude coming through on their responses - their DNS issue.
It only happened a couple of more times before it was finally resolved.
My site went down a couple of times then they lost there backup and main server. (Down for about 3 days - but at least they kept me informed about what was happening and a time frame to look at)
The last time the site has been up and down for 3 weeks (This was their upgrade to Plesk 2.5 which was only supposed to take a couple of hours). The did not send out any information about times that the site may off line, make sure you have a backup as it will be lost, changing passwords in mid-stream, just a cluster f**k from the start.
They say the site is up - you start your FTP upload and it takes 3 hours to upload 7meg ... (Hmmm something wrong here).
They have a trouble ticket systethat response is usually faily quick, 2-3hrs, but the answers are a little sparse at times, such as look at this FAQ which brings up more questions.
Enough rambling - DO NOT RECOMEND
(Will be seeing about crdit or refund shortly as have moved site to new host)
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