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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Is the Bandwidth meter broke? - Review by
Brian Puckett submitted on February 15, 2003 |
| Customer's web site: www.wost.org |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of February 15, 2003): Less than 3 months ago |
| Plan used: Dot 4 |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 5 out of 10 |
I thought 30Gigs of transfer per month would be enough. My bad... I thought wrong. I monitored and immediately caught that I had went over by a little, so I pulled the website. To my shock, bandwidth continued to be recorded, edging me more and more past the quota. According to the "live help" person, they stated it was the 404 page on the server that continued to make the bandwidth rack-up. Next strategy was to point my domain's nameserver elsewhere. You guessed it... didn't work! Bandwidth use continued to spike -- based on what? I have no clue. The server is unused... the domain has moved... yet I am going to pay a nice hefty overage bill. And this was all going on while I was waiting for the account to be cancelled. Which brings me to point number two: Why the heck is it taking so long to cancel the account? I'm trying to do this within the 30-day money-back guarantee window but they are taking FOREVER.
I cannot recommend Dot5. Sure, there are some positive reviews here. But I simply cannot get past the bandwidth issue and the slow response to account cancellation. There is something horribly wrong here and I am not pleased.
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