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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Useless Service Provider - Review by
submitted on June 6, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of June 6, 2003): Less than 3 months ago |
| Plan used: Private |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
My client hosted with this company for 3 months. Through all my staff's investigation, this so called "entity" that pretends to be a business that must be run by a group of kids, students, or a group of friends.
Running the service must be a part time activity or hobby and their lack of attention and exhibited lack of technical knowledge results in a waste of time and money.
Servers are down frequently. Servers are not configured properly for HTTP 1.1 and therefore, the customer web site code will not function properly nor will the programs and utilities supplied by dot5hosting. Their Apache configuration on many of their servers may have been applicable to HTTP 1.0, but not 1.1 and are not "browser cache aware".
Weeks will transpire if you actually do get a response to any e-mail.
They make written promises that they never keep.
They do not answer any telephone calls as their UK # and US # are voice mail. You will never talk to a human being.
They are NOT based in Texas and simply use a mail drop and a voice mail number. They are located in England.
We've filed a comlaint with the Texas Attorney General and are pursuing Federal inquiry.
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