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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Kept charging my credit card after cancellation - Review by
submitted on July 12, 2002 |
| Customer's web site: www.alainfontaine.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of July 12, 2002): Less than 3 months ago |
| Plan used: Java starter plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I wasn't satisfied with the service because it didn't answer promptly and never answered some of my questions. So I asked to cancel it end of May 2002 giving them all information about my account.
End of June the company was still charging my credit card for a service that I had cancelled a month earlier.
After many emails exchanged with Adam Kling from E-Bizhosting, I couldn't get a refund... Adam Kling said he didn't remember me even though we exchanged quite a few emails concerning this problem...then he said, he didn't have my information to help me get the refund...
I contacted Winter Park's Police Department to let them know about the situation...
After I contacted the Police Department where the business is located I sent an email to Adam Kling to tell him about it... he responded to let me know that I was going to be refunded...(he suddenly remembered all my info to cancel my account!!!)
As of today, July 12th, I am waiting for my credit card account to be credited.
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