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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Terrible service, blamed me for it - Review by
submitted on October 9, 2002 |
| Customer's web site: www.layhna.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of October 9, 2002): Less than 3 months ago |
| Plan used: basic - $49.95, no monthly fees |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
When I first registered I never received a welcome email.... however, i DID receive 4 welcome emails for SOMEONE ELSE!! All of you who are saying you entered a wrong email address... probably not so! The person whose emails I received never received them from the company. I never received mine.
In addition, the site never went up. Only the directory structure would display on the browser, and despite SEVERAL emails, help tickets and phone calls, I got absolutely NO resonse.
I paid with PayPal and finally submitted a Buyer's Complaint through PayPal. That got their attention (actually, it kind of pissed them off), and they immediately fixed my site... but they said it was MY fault for deleting crucial files! I never touched the darn thing, and I never got the welcome email which they claim they sent me!!
DO NOT HOST WITH THESE PEOPLE!!
I have switched to http://www.1sthostweb.com who offer an almost identical offer (great deal if it works), and their support is great! Response time for me so far has been under 2 hours, with absolutely no problems yet.
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