Global Internet Solutions - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Dissatisfaction - Review by submitted on March 6, 2003
Customer's web site: N/A
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of March 6, 2003): Private
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 3 out of 10
Overall rating: 1 out of 10
During the short period of time I have had an account with Global Internet Solutions (3 months); my web page has been unavailable several times. To make matters worse, I have tried to reach the “24x7" free technical support” and only once out of MANY MANY times have I managed to speak to one of the service agents. The line is continuously busy, or when I do get through after listening to a promotional message, I am disconnected. I certainly do not consider this to be “outstanding services and customer support”.

While to be fair, I understand that sometimes there might be some amount of server down time, however I am confident that the down time I have seen does not meet the “guarantee network uptime of 99.9%”. In fact, I would venture to say that is it more around 80%.

I am being “served” in a manner that is completely unworthy their advertising and unworthy of their sales program. I cannot express enough my dissatisfaction with both the customer service as well as your technical support.

I as write this letter, I'm researching hosting companies to host my web page.



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