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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Been Good For Me - Review by
A Happy Gisol Customer submitted on April 24, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 24, 2003): Current customer |
| Plan used: Best |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 8 out of 10 |
I was referred to GISOL from a friend and I have been a customer for almost four months now and I have to say that with the exception of the hard to reach customer service, I have had no major problems with them at all.
My account set up was easy and super fast, my domain was up and running in less than 24 hours and I had no problems what so ever in getting my site and database up and running. Any down time they have had (3 since I have been with them) was addressed and taken care of very quickly and always within the ETA they indicated in their Network Status, which they always keep update with any network and server service interruptions.
I rate this host's value based on its offerings and cost a 9 because for what they offer, you just can't beat the price.
I rate this host's technical quality an 8 because, as with any web host, there is always room for improvement in this area but overall I have not had any negative issues with this.
I rate this host's customer service a 5 because I do have to agree that they are lacking in this area. I think that they over-rate themselves in that area BUT I also have to say that any time that I have had to contact their technical support, via the online support ticketing agent, my quieries have been responded to in a reasonable amount of time and they have been very helpful.
So for my experience with them, I give them and overall rating of an 8 out of 10.
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