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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Irresponsible, incompetent - Review by
submitted on January 26, 2003 |
| Customer's web site: www.mscookie.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of January 26, 2003): Less than 3 months ago |
| Plan used: wed developer advanced |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
Changed ip address for my stats server, they are too clueless to understand that if i have click thru watches set up, the ip address of the stats server being changed will result in a page not found error - two weeks before christmas! Techs are barely trained to read their manuals, constant dns problems and brief outages. Waste of time, if your site is mere a "business card" and not an ecomm site, you probably can't get too badly burned, unfortunately I have seen worse. 24/7 toll free tech support is a great benefit, unfortunately I have called it way too many times and way too many times been greeted by an unresponsive, uninterested, incompetent drone. If your website is a major component of your operation, stay the heck away from hph. Oh yeah, they claim to support .NET but that is really almost non-existent. The people that answer the phones won't answer any .NET questions. Support of .NEt only by email and they leave at 5 PM. They are way over their heads.
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