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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Satisfied customer - Review by
sandy submitted on May 24, 2002 |
| Customer's web site: www.hostalavistababy.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 24, 2002): Current customer |
| Plan used: Web Master Plan |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 9 out of 10 |
I have two websites with this host. One is a business site, and the other is a gardening forum, using Active Server Pages. I have had my business website with them for almost three years. I had the gardening forum with another company, ReadyHosting, for a few months. There were so many problems with Ready Hosting, including so much down time that it made me crazy, that I switched that forum to Half Price Hosting, too.
I have been very happy with HPH. I really don't know a thing about the technical side of hosting, or what all the options in each package mean. All I know is that they have always been available when needed. I can either call their 800 number, which is a plus, since I've seen other hosting companies that don't even have a phone number listed, much less a toll free one! I have also used their on-line chat tech support and have been very happy with it. I usually make my calls late at night, and have never had to wait long for a tech. Plus, they usually know what they're doing. And if they don't, they ask someone else. I have never had a tech who was nasty or rude. In fact, they've all been extremely helpful.
My only complaints with the company are that sometimes their servers get very busy, which slows down the loading of my ASP forum. Slows it WAY down, or rarely I'll get an error message and the forum won't be displayed. This doesn't occur too often, though, and when it does it's just a quick phone call to HPH tech support, and they reboot the server, and things are back up and running.
The other complaint I have is that I would prefer to be billed automatically, rather than have both of the sites go down because I've forgotten to pay the bill on the other site. This happened to me once. I was not aware I had forgotten to pay the bill on my business site. This caused not only my business site, but also my gardening forum, which WAS paid in full, to go down. I don't like this kind of billing tactic. My sites have different billing dates. If one isn't paid for, I don't see how it should affect the site that IS paid for. The paid-for site should NOT be down. I wish they would just keep my credit card number on file, and email me that the renewal date is coming up and tell me they will automatically bill my credit card.
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