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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Terrible - Review by
Jim submitted on July 25, 2002 |
Customer's web site: www.visualmatter.com |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of July 25, 2002): 3 months - 1 year ago |
Plan used: 300meg $40/month plan |
Customer service rating: 1 out of 10 |
Technical quality rating: 1 out of 10 |
Cost rating: 1 out of 10 |
Overall rating: 1 out of 10 |
Email failed severly and often. Tech support was non-existant. Email only tech-support. Received replies on maybe 10% of tech-support inquiries. Web-site was off line often and was not fixed within 48 hours on some occasions. Billing problems, contact problems. Slow server. Refused to upgrade our old plan.
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