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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
horrible support - Review by
submitted on August 17, 2002 |
Customer's web site: www.gothamgrooves.com |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of August 17, 2002): Current customer |
Plan used: economy |
Customer service rating: 2 out of 10 |
Technical quality rating: 3 out of 10 |
Cost rating: 5 out of 10 |
Overall rating: 2 out of 10 |
Seems like youre getting a deal with lots of diskspace and bandwidth. Until stuff crashes or doesn't work (which happens often). They only offer email based support. So you send them a "trouble ticket" to explain the problem. They reply to your question with a question, and then when you reply back, you never hear from them again about it. They stranded my business without email for days on end on many occasions.
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