HostRocket.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Worst I've ever seen!!! - Review by Joseph Then submitted on March 4, 2002
Customer's web site: www.freemagicfinder.com
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of March 4, 2002): Current customer
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
One thing I am very pissed is that they DON'T DELIVERY WHAT THEY PROMISED!!!
They have a new feature of 10 minutes response time to all support question. When I send in my support question, guess what? They replied in 12 hours time!
Worst still, half of my control panel items are NOT WORKING! I have to email them to get it to work and as usual it takes hours for them to response.
After my 3 months hosting with them, I will NEVER want to host there anymore. I will not even recommend them. I will rate them low in every web hosting review I go.

That's how pissed I am.

 

 

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