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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Horrible, horrible service - Review by
Anonymous submitted on March 20, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of March 20, 2003): Current customer |
| Plan used: Economy Special |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 1 out of 10 |
I originally signed up for Hostrocket's monthly plan. For some odd reason, they signed me up for yearly. I was billed $197. Even if I had payed all at once, they claimed hosting was $12 a month. A year of this would add up to $144. When I sent an inquiring e-mail, I was told the remainder was spent on "Installation Fees". After checking their site, I found no information on such "Installation Fees", and even if they did have any, $50 is ridiculous. I attempted to contact them via the hotline on their main page only to receive an answering machine for over a week. Their response to troubleshooting e-mails was sluggish and utterly non-helpful. My site was down for three days in a row at one time for something they called a "hardware issue".
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