HostRocket.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Lot's of features/poor performance - Review by Anonymous submitted on May 12, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of May 12, 2003): Current customer
Plan used: Economy Special
Customer service rating: 3 out of 10
Technical quality rating: 3 out of 10
Cost rating: 8 out of 10
Overall rating: 6 out of 10
Well, I've been very impressed with HostRocket's features for the price-point.  When the servers are up, then their package is quite a good deal for the price...WHEN their servers are up.  They have WAY too much down time and network lag on their throughput for anyone doing a serious site.  I'm trying to run my consulting business from this site, and I can't rely on HostRocket. 
I've made inquiries about getting my money back for unused months and leaving their equipment early (I paid for 1 year-my bad), but I don’t know what they’ll say.
If you just want to run your site for home and personal fun, you’ll probably be fine going with them, and the price is right.
Their support is thin, and you rarely get anything back that addresses your issue.  If you’re a newbie…forget it, all their “support” docs are setup for people that are veterans in Linux/CGI/hosting your own domains.  I didn’t have any troubles, but I can see there are huge gaps in their knowledge base if you don’t know what you’re doing.

 

 

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