HostRocket.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Great Services/Awesome Support - Review by submitted on June 26, 2003
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 26, 2003): 1 year - 3 years ago
Plan used: 3 economies, Semi Dedicated
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
From day one, when they opened their company, the service was great. I transferred from another company who stole my domain name and offered horrible support.

Moving over to Hostrocket was a peace of mind. Brendan was great help from the very beginning. He knew what he was doing. Obviously as the company grew bigger more employees were hired. All the tech staff were extremely helpful and thorough with short, understandable answers to my questions. I upgraded my account to their $60 a month plan to find out that their service was even WAY better and the trouble tickets (barely any sent) were answered immediately.

Obviously I see some people who were not pleased. For those basing your review on the company, you shouldn't judge any one else's opinion because we are all different and respond differently. Just like in a previous post COMMUNICATION is the key to great service. If YOU don't even know what the problem is and can't at least explain it correctly to the tech support, how is he/she supposed to know what the problem is.

So I conclude, very great company and stable computers compared to many other companies i've hosted with.

 

 

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