HostRocket.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Down the crapper - Review by Rex Reed submitted on June 30, 2003
Customer's web site: www.yozbar.com
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of June 30, 2003): 1 year - 3 years ago
Plan used: Economy Plan
Customer service rating: 4 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 2 out of 10
HostRocket used to be a darling. It used to have the best service at the best price. Now, it's a load of cow turd. Why? because the servers are always failing and email and hosting are frequently interrupted.

The email systems would go down like clockwork every day at 4PM. Web hosting would fail intermittently. Their support techs would always say "they are aware of the problem"... but can't seem to do anything to fix it.

Simply put, this host is a piece of crap. If you don't care about your site and don't mind 2-3 hours of downtime a day at a price you can easily beat, then HostRocket is the place to go. Otherwise, if you are a professional, like myself, and care about your email and website being reliable -- stay away from HostRocket by all means.

Let HostRocket be an example to others: just because you were once good, doesn't mean that will always be the case.

 

 

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