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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
submitted on April 21, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of April 21, 2002): Less than 3 months ago |
| Plan used: Economy |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
1. Although Hostrocket boasts 350 MB memory psace and 15 GB bandwith, linking to its site is agonizingly slow.
2. Hostrocket's front page does not allow the client to access his/her site.
Once you access your site, there is no clear way to upload your pages. You must have frontpage extensions, meaning that you must use MS Frontpage. All this is not mentioned before you buy the hosting sevice. Even after you buy, you learn about those extensions only indirectly after clicking erratically here and there until you find the link that lead to the answer to your question.
Then you have to submit a trouble ticket, i.e. a question to tec support, and wait until they get to you. For a host that expensive, the information needed to run a website a site should be made more easily available.
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