HostRocket.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

IT IS THE WORST - Review by Damon Spiegel submitted on January 25, 2002
Customer's web site: www.curontech.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of January 25, 2002): Private
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
First they had their financial systems broken into and lost all of our credit card data.  Yes, that is right, they lost all of our credit card data. They told us that they already contacted our banks and credit card institutions and told them, however, when I called one week later, my bank notified me that they never heard of HostRocket.  I finally recieved new credit cards and upload them to their site, at the same time I was receiving several emails from them, telling me my credit card info was incorrect. They have no phone number to contact and I finally recifed a phone number and you'll only get a voice mail asking to leave a message and then a prompt telling you that the message center is full and hangs up on you. The service is horrible.  TO make things better, I just received my credit card info and they charged me 7 times in one month and are not crediting my account.  The service is aweful, the support is awful and their tech support has their heads so far up their ass it would make you sick.  Please trust me, save the headache.

 

 

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