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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| AVOID HOST SAVE...NO CUSTOMER SUPPORT!!!! - Review by
Carole submitted on February 8, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 8, 2002): Less than 3 months ago |
| Plan used: $7.95/monthly |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
After over 2 years of hosting my website, they cancelled my website with NO EXPLANATION! They charged my credit card on 1/24/02 for their prepaid web hosting service for the next 3 months, taking me through 4/02, and then notified me on 2/4/02 (with a canned email) that they cancelled my account! I immediately wrote to them asking for an explanation, and, finally, after 5 days of having NO WEBSITE and LOSING BUSINESS,they respond with another canned email telling me that I have to pay a reactivation fee to get up and running again. Still no explanation! Avoid these guys like the plaque. The only way to get in touch with them is via email (no phone number listed)and then it takes them 5 days to respond!
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