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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

I have NEVER seen such ineptitude! - Review by submitted on April 19, 2002
Customer's web site: www.mysticalblaze.com
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of April 19, 2002): Current customer
Plan used: They only have one and it sucks
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I have had a site on HostSave for 3 months now.  I had a horrible time getting my site uploaded, followed by a period of relative peace, until I went to do some extensive upgrades of my site.  The Front Page extensions apparently got corrupted (broken, according to their childish language).  I went to the control panel to try and reinstall, but the Remove Front Page Extensions button didn't work.  Neither did half the other links in that so-called Control Panel.  What a mess.  I emailed customer service and they emailed back and said that they sent a page to my site and everything was fine - unfortunately I still couldn't upload.  Maybe I could if I put the word "test" on a blank sheet and sent it up there like they did - who knows.  My site is a little more complex than that unfortunately.  Now I'm having trouble getting them to respond at all, and I'm positive I am going to have hell getting my domain name server password out of them.  Funny how they don't give you that up front.  Stay away from this one - cheaper is NOT always better!

 

 

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