HostYard - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Way too much downtime - Review by Tim Mann submitted on September 7, 2002
Customer's web site: www.gloria-dei-belmont.org
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of September 7, 2002): Less than 3 months ago
Plan used: Original $40/year plan (current $60/year plan is similar)
Customer service rating: 2 out of 10
Technical quality rating: 4 out of 10
Cost rating: 5 out of 10
Overall rating: 4 out of 10
I used to think that HostYard was a good deal, but others have far surpassed them now.  The features, amount of space, and amount of transfer per month you get for the price at HostYard are okay (though not quite as good as, for example, ICDSoft.com).  While HostYard has been stagnant in service quality and has increased prices for new subscribers, others have been coming onto the market with better offerings and far better service.

HostYard falls down badly on the issue of downtime and prompt customer service.  If you're unlucky enough to be on a server machine that goes down, you can expect it to be down for about 48 hours with little or no word on when it will come back up again.  I typically had this experience several times a year during the years that I had web sites and POP mailboxes hosted at HostYard.

HostYard appears to be a one-man operation run from South Africa with the servers physically located in the US.  So if the owner happens to be off on a trip and something breaks, nothing happens while he's gone.  Even when he's around, it seems like there is usually a delay in getting things fixed caused by the fact that if physical access to the machines is needed, he can't do anything personally; he can only contact his upstream host in the US and ask them to fix it.

 

 

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