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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| If it changed, it changed for the worst! - Review by
Sean Stapleton submitted on April 8, 2003 |
| Customer's web site: www.seans.org |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of April 8, 2003): Current customer |
| Plan used: Windows 2000 Xpress Plus |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
Webmail configuration changes weekly - and something new is always broken. Weekly have 5-10 failures of outbound email because 'aol.com' (or other) is 'not in list of rcpthosts'. Downtime is bi-weekly at least and excessive.
Tech support is slow to respond, poorly trained, and i have to talk to them way to freaking much.
They are CHEAP as heck, and I know the old addage about getting what you paid for, but I expected them to be able to handle the basics, like email!!
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