Host Department - Reviews at Web Hosting Ratings

06/16/03 - set up 2 Enterprise accounts .... 07/31/03 - noticed my sites are down, sent angry email .... 08/01/03 they tell me they pulled server down due to a "spammer problem", site is back up .... 08/07/03 site down again, sent very irate email .... 08/09/03 they tell me a hacker was running DOS on server, site back up .... 08/12/03 sites down again, I'm looking for a new host!

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Untitled - Review by submitted on August 7, 2003

Customer's web site: umrahandhajj.com hudaanews.com

Length of time hosted by this company: N/A

Date when last hosted by this company (as of August 7, 2003): Over 3 years ago

Plan used: Unix

Customer service rating: 5 out of 10

Technical quality rating: 5 out of 10

Cost rating: 5 out of 10

Overall rating: 10 out of 10

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Satan incarnate - Review by submitted on July 31, 2003

Customer's web site: www.TheSlimyMudhole.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of July 31, 2003): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

These people are liars, frauds, cheats, whatever you want to call it. They have a 99.9% uptime guarantee, but my site is down constantly. When I confront them about it, they assure me that my site has been up, and it must be problems with my computer!!!! Why even bother having an uptime guarantee if you refuse to fulfill your half of the bargain!?

I am CONSTANTLY talking to someone on their Live Help -- but no one there speaks english coherently! It's maddening because we can't understand each other!

My site is down constantly, poor, poor, POOR (and RUDE!) customer service, and I KNOW I'm not getting all of my emails. Do NOT NOT NOT NOT NOT under ANY circumstances sign up for Host Department.

EVER!

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Flase Promotion - Review by Anonymous submitted on June 8, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of June 8, 2003): Less than 3 months ago

Plan used: Unix Express

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

For that one good rating shown below, HostDepartment is not under New Management. It is run by a New Zealander named Jimmy Rianto Tanzil. What to learn more, perform a search on Google. They even post false positive rating and comment on Hosting Assured to keep their ratings up. When they speak of hosting so many sites. its their free sefive that they're speaking of, not their paid services.

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can it get much worse than this nightmare? - Review by submitted on June 4, 2003

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of June 4, 2003): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Sounded like a good idea at the time but, after giving these guys every chance to get their act together, we are essentially dead in the water. I found this review site because I am desperately searching for something better... and it looks like I could close my eyes and pick on and do better than this. Yesterday our email was down... sent mails dissapearing into the ether,, bit delivered, no error message... emails to us returniing FATAL ERROR, unable to resolve. Can't, and haven't been able to, get into their control panel, emnails to tech support coming back as undeliverable (unknown domain), yadda yadda yadda. I want off this boat now!!

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E-mail, control panel and support all down... - Review by Anonymous submitted on June 3, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of June 3, 2003): 3 months - 1 year ago

Plan used: Linux Express 100 MB - 2 domains

Customer service rating: 2 out of 10

Technical quality rating: 1 out of 10

Cost rating: 5 out of 10

Overall rating: 2 out of 10

Tried going to my sites today but the mail server, control panel to access my Linux server and HostDepartment's support are all down. Can't contact anyone there. Oddly, my sites are still up but everything else is not working.

Anybody have the same experience?

Had other problems with them a few months and I think I've had enough with them. Going to look for another host... again.

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Stay away from these guys!!! Do NOT host with them! - Review by elbo_chew submitted on May 17, 2003

Customer's web site: AddSight.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of May 17, 2003): Less than 3 months ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Ok, I'm a pretty laid back guy. I've been hosting and doing web sites since mosiac first came out in the early 90s. So I know the problems one can have. But I have to say Host Department is the worst experience I've ever had, and that's saying something. Do not under any circumstances host with them. They are bad in almost every area.

I wasn't able to get asp scripts that have been running for 2 years to work there. I was ignored by customer support for 2 weeks. They set my directories up so people could see my files and download them. And I couldn't fix this even by using the correct settings in the control panel. My web site was up and down like a ping pong ball and my mail bounced almost every day for more than a few hours.

The guy below who says they are under new management must be a shill for the company. They still suck.

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Untitled - Review by Donny submitted on May 15, 2003

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of May 15, 2003): Less than 3 months ago

Plan used: Unix

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

The service is completely unbelievable. I am lost for words. It really does beggar belief whn even the tech support guys advise you to use another service!

DON'T GO NEAR... AVOID LIKE THE PLAGUE!

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A working site I use for testing - Review by John Whelpley submitted on May 12, 2003

Customer's web site: www.donethatjob.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of May 12, 2003): Current customer

Plan used: Unix Express plus

Customer service rating: 8 out of 10

Technical quality rating: 8 out of 10

Cost rating: 9 out of 10

Overall rating: 7 out of 10

I've read all the negative comments about this host. Also noticed all of them (at the time I read them)used windows hosting package. A big mistake in the first place. The host mentions the fact they do not do windows particularly well. Mainly because windows doesn't.

Anyway I've been using HostDepartment for 6 or 8 months and haven't had any problems.Email got wacked a couple of times but I've had that on other servers as well...and as often. Not a major assessment of this outfit. I use this host to test scenerios for other hosts. I like the fact I can have total control of the host. I don't need to contact anyone. Just do it. Works every time.

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If it changed, it changed for the worst! - Review by Sean Stapleton submitted on April 8, 2003

Customer's web site: www.seans.org

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of April 8, 2003): Current customer

Plan used: Windows 2000 Xpress Plus

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

Webmail configuration changes weekly - and something new is always broken. Weekly have 5-10 failures of outbound email because 'aol.com' (or other) is 'not in list of rcpthosts'. Downtime is bi-weekly at least and excessive.

Tech support is slow to respond, poorly trained, and i have to talk to them way to freaking much.

They are CHEAP as heck, and I know the old addage about getting what you paid for, but I expected them to be able to handle the basics, like email!!

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Host department sucks - Review by submitted on March 24, 2003

Customer's web site: swellcheck.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of March 24, 2003): Current customer

Plan used: win 2000 Xpress Plus

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have been with Host department for less than two months, and I am looking for another host right now. My site has been down for several hours on several different occaisions, and their live support sucks. I tried to go to my site today, and received an windows login screen. I was unable to gain access to the site. Live support is claiming that the server is being rebuilt because of virus problems. I asked the rep why they didn't have backups, the reply was I don't know I just answer the phones. Absolutely do not host with these morons.

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Their services has changed! - Review by Anonymous submitted on March 19, 2003

Customer's web site: www.java-scripts.net

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 19, 2003): Current customer

Plan used: Their enterprsie packages

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Those ratings before me are not valid anymore since Host Department is under a different management now. Their services are simply superb! Never had any problems at all hosting 12 of my mega sites with them! To check their credibility I'd suggest you to check their ratings at Hosting Assured (hostingassured.findmyhosting.com). That is the ratings made by their clients after the management switch. Good luck with your search!

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What a NIGHT MARE! - Review by Whopperstopper submitted on March 15, 2003

Customer's web site: www.surf-masters.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of March 15, 2003): Current customer

Plan used: 100 mb 3GB windows xpress

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

All of the previous nightmares and more... the tech support will not answer your online chat request.. I have sat over an hour numerous times only to get I am sorry the server is being maintained, and being restored right now... I hope it will be up in 3 or 4 hours.. why dont you check back then. The servers were completely down several times during the 3 months I was hosted with them. Usually on Fridays they would go down, and stay down over 24 hours, and sometimes until MOnday Morning.

The only thing timely about the service was the bill and collection of their money.. that always worked flawless.

Save your money and your hair... go somewhere else!

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Ridiculous - Review by Anonymous submitted on March 11, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of March 11, 2003): Less than 3 months ago

Plan used: Shared

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

This company is run by an individual in New Zealand who tries to obfuscate his true location by using a mail-drop in Sarasota, FL. The toll free # is forwarded to people in their homes that the owner pays $1000 a month to handle sales calls.

No phone support is offered otherwise. Their technical personnel have no expertise whatsoever and do not even know how to setup us many features.

Every statement made by their personnel was false or misleading.

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