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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Extremely Poor Service - Review by
Neil F. submitted on September 6, 2002 |
| Customer's web site: www.webflake.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of September 6, 2002): 3 months - 1 year ago |
| Plan used: Basic |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 4 out of 10 |
I have been in website reselling/hosting for over 7 years now and this company has the absolute WORST support i have ever encountered. They are not just incompitant, they don't even try to solve the problem. I sent emails to them for over two weeks. I would get a response about once every couple of days saying something was reset or even telling me that the site was viewable on the internet and they didn't understand why I was having a problem(hello it was email) I hardly ever dog a company unless it is negligent and believe you me this company is that. I hate it for my Canadian brothers and sisters, but this company does not represent them very well.
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