ICDSoft - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Outstanding Company - Review by S. Cooke submitted on June 29, 2002
Customer's web site: www.mrcooke.com
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of June 29, 2002): Current customer
Plan used: The only plan--$5 per month
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
My experience with ICDSoft so far has exceeded my expectations. I was skeptical about the company because of the $5 per month price tag--that seemed too low for all the features. However, after submitting my order, my site was created with blazing speed and I was uploading files. The on-line documentation is strong, but I still had low expectations for the customer service, even after reading reviews on this site (you know, if it's too good to be true, it probably is...) I had a small problem setting up a CGI script, so I e-mailed tech support. My problem was solved in about 10 minutes. I am a beginner at web hosting, but this company is making things easy. I have no affiliation with this company except as a customer. It's just rare that a customer ever receives such satisfying service. I highly recommend hosting with this company.



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