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You are responding to the following review:
|Qualified thumbs up. - Review by
Darren submitted on July 21, 2002|
|Customer's web site: Submitted but not made public|
|Length of time hosted by this company: 1 month - 3 months|
|Date when last hosted by this company (as of July 21, 2002): Current customer|
|Plan used: the only one available|
|Customer service rating: 9 out of 10|
|Technical quality rating: 9 out of 10|
|Cost rating: 10 out of 10|
|Overall rating: 8 out of 10|
|I have worked in the hosting business before, front to back. The main things that were important to me then are important to me now: security, uptime, response time, service improvements, and communication.|
You can read everybody else's comments for how tight their setup is; front line support team is truly fast. I signed up for the great deal and the fact that unhappy customers listed on this site were given a fair explanation.
Which brings up communication. Their programmers had recently launched a more secure internal webmail product. That's great, and it solves some problems of the former product, but something was lost in the transition... i.e., customer communication. I wouldn't have spent an hour doing addressbook entries in the old release if I knew that they couldn't be ported to the new release. Better still, if I'd known when there would be a new release or how to get to it, I would have started there instead.
Having been on the other side, I know these guys do a ton for my (sixty) dollars. I also know that it doesn't cost a penny to properly set a customer's expectations. Anyone paying so little for their level of service should be willing to accept some mild changes...so long as they're warned and updated.
Keep up the good work :)
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