ICDSoft - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Impeccable Support Service - Review by Anonymous submitted on August 3, 2002
Customer's web site: www.RefractiveSource.com
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of August 3, 2002): Current customer
Plan used: basic plan
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
We recently changed webhosting from HostSave to ICDSoft.  With HostSave, we had problems with website downtime, periods of no access to e-mail, and virtually non-existant customer support.

So far, our experience with ICDSoft has been very positive.  All of our questions have been answered literally with minutes.  This has made the webhosting transfer proceed smoothly, without any lost e-mail or periods of website inaccess.

One feature of ICDSoft we particularly like is the e-mail.  Our accounts with HostSave were accessed through Outlook Express on certain computers.  But now, we can access e-mail on any Internet- capable computer without annoying banner ads (like with Yahoo or Hotmail e-mail accounts).  This in itself is worth the $60 annual fee.

I do wonder how ICDSoft sustains its high quality service and hosting on such a low fee.  Perhaps charging $60 all at once helps.  In comparison, HostSave would charge $24 quarterly.  Yet even then, $60 is quite low, especially considering their high level of service.  Maybe the low fee is a loss-leader to gain market share, and maybe they'll raise fees later.  But given our positive experience with ICDSoft, we wouldn't object if they raise their fees.  They've already earned our goodwill.



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