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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
ICD Host - Review by
Dan submitted on December 13, 2002 |
Customer's web site: www.bigrockproductions.net |
Length of time hosted by this company: less than a month |
Date when last hosted by this company (as of December 13, 2002): Current customer |
Plan used: N/A |
Customer service rating: 10 out of 10 |
Technical quality rating: 10 out of 10 |
Cost rating: 10 out of 10 |
Overall rating: 10 out of 10 |
Just starting off, but these guys are great! It took about a day longer for my domain change to propagate because they are in Hong Kong, but when I had a question, they responded. They use web-based customer service which emails you when they have answered your question. The average answer time so far has been 4 minutes!!! I had several questions, all of which were resolved, all in the evening. I wish more businesses were this good at communicating.
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