ICDSoft - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


ICD Host - Review by Dan submitted on December 13, 2002
Customer's web site: www.bigrockproductions.net
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of December 13, 2002): Current customer
Plan used: N/A
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
Just starting off, but these guys are great! It took about a day longer for my domain change to propagate because they are in Hong Kong, but when I had a question, they responded. They use web-based customer service which emails you when they have answered your question. The average answer time so far has been 4 minutes!!! I had several questions, all of which were resolved, all in the evening. I wish more businesses were this good at communicating.



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