ICDSoft - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Customer Service Alive and Well - Review by submitted on January 9, 2003
Customer's web site: valleyptcruisers.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of January 9, 2003): 1 year - 3 years ago
Plan used: N/A
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
Wow! I didn't know what to expect with my new provider but I didn't expect five star service. This is what I have been getting for the past year with ICD-Soft. The longest I've had to wait when I had questions and imagined problems was 17 minutes. I say imagined because most of the problems I caused myself. They have answered all of my questions very well and timely. I have really had very few service or system issues and no down time. The only issue I may have is that there is sometimes a perceived language barrier and I had to ask the same question in different formats. I would highly recomend this service because you get service.



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