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You are responding to the following review:
|Customer Service Alive and Well - Review by
submitted on January 9, 2003|
|Customer's web site: valleyptcruisers.com|
|Length of time hosted by this company: 1 year - 3 years|
|Date when last hosted by this company (as of January 9, 2003): 1 year - 3 years ago|
|Plan used: N/A|
|Customer service rating: 10 out of 10|
|Technical quality rating: 10 out of 10|
|Cost rating: 10 out of 10|
|Overall rating: 10 out of 10|
|Wow! I didn't know what to expect with my new provider but I didn't expect five star service. This is what I have been getting for the past year with ICD-Soft. The longest I've had to wait when I had questions and imagined problems was 17 minutes. I say imagined because most of the problems I caused myself. They have answered all of my questions very well and timely. I have really had very few service or system issues and no down time. The only issue I may have is that there is sometimes a perceived language barrier and I had to ask the same question in different formats. I would highly recomend this service because you get service.|
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