ICDSoft - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Good but might be a bit slow - Review by Ali Mohamad submitted on February 4, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of February 4, 2003): Current customer
Plan used: Basic
Customer service rating: 10 out of 10
Technical quality rating: 8 out of 10
Cost rating: 10 out of 10
Overall rating: 9 out of 10
I spent a total of about 50 hrs looking for a hosting service, reading reviews, evaluating features and prices, etc... I finally had a short list of 2, ICDSoft and HostMySite.  While my preference is IIS/ASP, ICDSoft won both on price and support quality.  I emailed their support staff several times with questions regarding the service and got my responses within 5 min., very impressive so far.  I then went ahead and ordered it two days ago, and even though they state that it could take up to an hour for activation it only took 10 min.

Everything works fine.  But here is a bit of information you need to know, the servers are in HK and response time (initial reach) can be a bit slow.  I don't think it is their servers, but rather the distance and connection environment (submarine).  E.g. PING consistently reports a time of 220ms and a TTL of 45, not really bad but could be a lot faster - compared to 90 or so (competitors).

Also, you should feel assured that this organization cares about its customers and their feedback. They seem to be the only ones that read this list and respond. That by itself is very impressive.

All in all, this is definitely a winner.  I will come back here again in a few months and post my opinion then.

ICDSoft, keep up the good work and continue to impress us.



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