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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Better than previous host! - Review by
submitted on April 4, 2003 |
| Customer's web site: www.midsungroup.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of April 4, 2003): Current customer |
| Plan used: N/A |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
I moved my company's hosting to ICDSoft a few weeks back and since I did we have been up and running smoothly. Our previous host was Feature Price and the service, tech support, and up time was lousy! We run a company and rely on e-mail and a web presence to interact with our customers and conduct our day to day affairs. With our previous host we had more problems, specifically with e-mail, than not. Our e-mail was down on average 2-3 times daily, which was totally unacceptable. The only way to reach support was e-mail which is fine if they responded in a timely fashion which was not the case. In order for you to get quick support you had to pay an additional $25 per incident and it still took atleast 24 hours to get a reply. From my experience so far with ICD I can only say that the few times I had to contact support the response was very quick, and the fact that I got a response was a huge plus considering our previous host. The Control Panel to work on your site couldn't be any easier to use even for beginners and the uptime and speed of the site serves our needs perfectly. And this point in time I am very pleased and should the time come when I'm not you'll be the first to hear about it. Oh I almost forgot to mention that the price can't be beat for what you get, and personally I wasn't shopping for value, I just wanted a reliable host with reliable service, up-time, and support, all of which I have so far.
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