ICDSoft - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

An honest review - Review by submitted on May 12, 2003
Customer's web site: www.virtualraceday.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of May 12, 2003): Current customer
Plan used: $60 per year
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
I signed up with ICDsoft last August after reading the reviews here. And I would like to add back to this page to say how pleased I am with their service. 9 months in, I think I am at a point where I can make a good judgement on this company.

#1 - Their SUPPORT is THE BEST
My average response time is about 4 minutes. The people behind the support are knowledgeable people, and they fixed for me various problems, including scripts. Better still, they are happy to explain what it was that you did wrong (because yes, even though we like to blame the company, it is usually our fault).

#2 - Their PRICE is OUTSTANDING
Value for money, hard to find without a cost cutting method somewhere. But believe me these guys have everything covered.

#3 - FEATURES FEATURE FEATURES!
Their web based control panel it excellent, easy to use, and if you ever have trouble.... go ask support, have a cup of coffee and by the time your finished, so is the problem.

A+ ladies and gents, don't bother going anywhere else.

 

 

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