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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Outstanding support - Review by
submitted on June 22, 2003 |
| Customer's web site: www.kazebeer.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of June 22, 2003): Current customer |
| Plan used: $5 per month |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
Once again, ICDSoft proved it is one of the best hosts out there. I read the unfavorable reviews on this site about the spam problem ICDSoft's backbone was having. I contacted their support center about this on Saturday evening, and by Sunday morning their Abuse center explained the problem.
On June 5, 2003, their backbone ISP canceled the spammer's accounts and SPEWS removed the majority of ICDSoft's networks from their blacklist. One small network remains, however (a 2nd level list used as insurance until SPEWS are assured no more spam will originate from those networks), and ICDSoft offered to move my site from this network to a newer server that is not blacklisted, free of charge.
My new account is already set up (within 18 minutes after ordering a new account), and I've received everything needed to change my DNS. ICDSoft will transfer all of my files and mysql databases to my new server within 24 hours.
Additionally, I've requested numerous upgrades (php, ImageMagick, etc) throughout this year, and ICDSoft has done everything I've asked, and more.
If that isn't great support, I don't know what is!
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