ICDSoft - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Very few problems and a great value - Review by Erik submitted on June 26, 2003
Customer's web site: www.MemphisWeather.Net
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of June 26, 2003): Current customer
Plan used: The only one
Customer service rating: 10 out of 10
Technical quality rating: 7 out of 10
Cost rating: 10 out of 10
Overall rating: 9 out of 10
I signed up with ICDSoft in Jan '03 based on reviews from this site and I must say that I have been very pleased. Customer support is fantasic, as you can tell from other reviews, and you get a great deal for the low price of only $5/mo. Even domain name registration is only $5!

The only problems I have had were with transferring files via FTP (my FTP client frequently received "blocking calls" that cancelled the transfer and current FTP session). I determined that this was likely due to dropped packets between my location and their data servers in Hong Kong. However, just in the last couple of days, I am no longer seeing dropped packets and my FTP sessions seem to be working much better. Support says that they found "network problems in the form of lost packets" (which I had been trying to tell them about for a few months) and since that correspondence, things have improved greatly. The only other downside is somewhat slow load time for your website due to their data center being in Hong Kong. However, this is also not major problem for sites that are not extermely high traffic.

Overall, I am a satisfied customer that will use ICDSoft in the future and continue to recomend them to others.

 

 

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