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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Incredible Service and Support - Review by
Tim submitted on August 22, 2003 |
| Customer's web site: www.neasham.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of August 22, 2003): Current customer |
| Plan used: Uh... $65 a year... |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 9 out of 10 |
These guys are incredible. They've responded to every support request within minutes. Every single time I've contacted them (for my stupid problems, not their's) they've responded immediately. The one time they were slow, it took them an outrageous 6 minutes to get back to me. SIX MINUTES!!! When I initially signed up, I had some problems getting my DNS changed (Network Solutions problem) and they credited me an additional 6 weeks of hosting time because I wasn't actually using their service. I signed up, I paid but couldn't change my DNS. They gave me the 6 weeks free because of my error. These guys are AWESOME!!! I can't recommend them enough.
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