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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Unbelievable Wonderful Value - Review by
submitted on August 26, 2003 |
| Customer's web site: www.wnspeech.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 26, 2003): 3 months - 1 year ago |
| Plan used: $5/month Plan |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
The Customer Service at ICDSoft.com is quite simply head and shoulders above anything I have seen before. I have never had to wait more than 15 minutes for a reply to a question, and they guarantee an answer in 30 minutes or less. All replies are helpful and have put the problem (of which I have had few, most having to do with conflicts with my old, much worse host) to rest on the first message. Technical and Customer Service is exemplary. I am fully intending to continue hosting my sites on ICDSoft.com. Transfer speeds from the site and uptime are very good, especially for the price (the site is almost NEVER down.) The feature package is very satisfactory. Technically, ICDSoft is a very good service provider. However, their superior customer service places them on a new level above other hosting companies.
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