|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Excellent service - Review by
submitted on May 13, 2002 |
| Customer's web site: www.cavitand.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of May 13, 2002): Current customer |
| Plan used: basic plan |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
They are a very cheap service, but they offer a great quality in their products.
The customer support is simply perfect: you write asking any question, about any issue you are having, and usually you don't need to wait more than 20 minutes for a reply!
At some point, I decided to contract their hosting services, but surprisingly I couldn't! They were refusing new customers while they trained new staff. They wanted to offer the best customer service, and since they were growing so fast, to satisfy their _current_ customers, they couldn't accept new ones, until the new members were properly trained and ready to work. I wish more companies took ICDSoft's policies as a way to keep their customers happy.
As for technical issues, I have had few, and were quickly resolved.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|