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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Talk about a hosting company from hell... - Review by
submitted on May 29, 2002 |
| Customer's web site: www.vtemulation.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 29, 2002): Less than 3 months ago |
| Plan used: Power(less) Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
When I first signed up for INI, everything went fine for the first few weeks. Then, 2 to 3 day long complete server outages started happening every week, countless vital emails were lost during those outages. As I speak, their POP3 and MySQL servers are offline for the SIXTH day in a row.
Customer service? Oh, what a joke... while the POP3 server is offline, their support addresses are as well. Well, no worries there right? Just call them... WRONG! The phone number that is listed in the INIhosting.com whois sheet is disconnected and their alledged "new" phone number used on the credit card billing statement is disconnected too! But it gets even better... their main support page is a 404 and has been for months, they have also discontinued their "live" support, not that it ever existed. Even if all services are running smoothly, they will not respond to emails.
On top of all of that, I've encountered numerous billing errors with them and I've finally had enough, I'm moving my site to another host and dropping that credit card so they can't try ripping me off for more money.
The bottom line - If your looking for a host, avoid these jokers at ALL costs! If your already hosted under them, check out LunarPages.com and Dot5Hosting.com for better alternatives... in any event, get out while you still can!
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