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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Worst Host in the WORLD - Review by
submitted on October 15, 2002 |
| Customer's web site: www.dpgclan.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of October 15, 2002): 3 months - 1 year ago |
| Plan used: 5gigs Storage/5gigs Transfer (promotional) |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
It's been such a horrible experience from the getgo that I don't even know were to begin... They make you very suspect of small make-shift internet companies. This by no means is a large company and the way they are run is so sad it's funny and disturbing at the same time. DO NOT GIVE THEM ANY OF YOUR HARD EARNED DOLLARS!!!!!! If you work hard for your money like do, then your better off donating it to charity then to pay these fools for their attempt at hosting...
I have been stuck with them for over 5months and a month has not gone by where we had issues. A good web host is one that is invisble. Meaning there should be no problems and all u see is an invoice letting you know they earned their money. Not with Infinology.
I will just list the issues and you can make of it what you will.
1. Signed up for the 5gig package and it was put on a Windows platform. Asked to switch it to a Unix platform and got an email with a couple of hours that it would be done. Several months go by and many many phone calls and emails and always the same answer. "It will be done within a couple of days." Always the same result, NOTHING. Anyways several months go by and still nothing. We decide to give up and re-code all of our scripts to Windows and call them to tell them not to switch us over. They agree and we spend the next couple of weeks re-coding. About a month later after our site is up and running, without and notice our platform got switched to Unix so several weeks of work were just tossed out the window. They did not switch us back.. WTF It gets worse...
2. Billing, somewhere along this nightmare they decide to bill me again. I signed up for a 1year term to get the promotion and they rebilled me. So I'm on the phone with them again and nobody answers for the first couple of days. I starting to worry. I finally get someone and they transfer me to billing and they are closed.. It's 12pm in the afternoon and their billing dept is closed??? WTF That was another sign I should have run as fast as I could to another host. So I call my credit card company and file a dispute. What a huge waste of time!!! No one should ever have to go through this!!!
3. Their support department if you have any questions as most of us will when we set up a new account is horrible. The emails that comeback are cold and demeaning. No one should have to feel bad for asking a question...
4. Acceptable use policy must be read, cause they gonna shove it in your face and take your money. I had a couple of my software files backed up for safe keeping cause I was moving. Thought it would be a convenient way to reformat my system in my new temp location. Well I left software copies up there and well forgot to delete them after I finished my reformat. All of the sudden 3months later I notice my email is not working and when I called in they told me my account was closed for violating this policy. I understand what they are saying, but after calling around I found out that most hosts will ask you to remove the files first. Not Infinology, they cancelled my accout with no warning. Fine I even understand that. But I prepaid for a year of service and they will not refund the difference. After getting into a screaming match with them I have no choice but to take legal action. I am in the process of fighting this of entering this battle and I will win... SHADY companies don't deserve to stay in business.
STAY AWAY FROM THIS SAD EXCUSE FOR A BUSINESS.
I just switched back to www.hostgo.com they charge a little more but after year with them I never had a problem. I tried to save money and get more at the same time and got screwed for leaving a reliable host.
AVOID INFINOLOGY!!!!!!
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