Infinology - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Worst Hosting Ever - Review by Anonymous submitted on December 1, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of December 1, 2002): Current customer
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Servers are constantly down I have tracking data that shows down time every single day. I have a fairly expensive plan and feel I have been robbed. Current outage is going on 5 days and I came to this site to find a new provider. I am absolutley sick of them. It took me a lot of detective work to find a phone number to get a live body on the phone. They claim to have offices all over california but none are listed.

They never credit downtime and take forever to answer any technical support issues. I think they are way understaffed and there servers are slower than slow.

There reply to tech support request with an attitude. They do not care about there customers. I would not recomend this service to anyone. I have been robbed of nearly 300.00 dollars

 

 

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