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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Rude Support Staff - Suspend you account - Review by
Anonymous submitted on January 9, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of January 9, 2003): Less than 3 months ago |
| Plan used: 1 gig unix |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
This is by far the WORST company I have ever had the displeasure to use.
Not only are their servers constantly down rendering your site inaccessible, but they suspended my account for violanting their terms and conditions. I was charged with having copyrighted mp3 files. Indeed my site is a MUSIC site which hosts ulster-scots folk music mp3 from local UNPUBLISHED bands. The material is not copyrighted and cannot be bought in the shops.
I tried to explain this to the Infinology support staff who simply replied with abrupt one sentence answers and basically told me to "sod off". They identified two albums that were apparently hosted on my account that were for sale in tower records. For instance they identified an album called Land of Hope and Glory
I have sent them several emails pointing out that the album for sale on tower records is by a group called sweet whereas the one hosted on their site is by a local Northern Ireland marching flute band, who do not perform for money or have commercial albums and that i have there flute tunes on my site as a way for people to hear their music since the only other time you will hear it is if you attend a marching parade in Northern Ireland where they are on parade.
No reponse until I send them another email and they just say they will decided what constitutes a violantion of there terms and quoted a passage from the terms and conditions.
STAY AWAY FROM THIS COMPANY. They are absolutely dreadful.
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