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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| INFINITE PROBLEMS - Review by
submitted on February 7, 2003 |
| Customer's web site: gurunet.biz |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 7, 2003): Less than 3 months ago |
| Plan used: 9000MB THAT YOU NEVER GET TO USE |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Infinology has to be the worst hosting company I have ever dealt with.
Do not waste your time. I cannot begin to tell you the nightmares that ensued regarding server downtime, lack of customer support and non caring attitudes once support was reached. I am still under the impression that Infinology has no intent of ever fessing up to their errors. For four days, I was unable to contact anyone at support, bvia email pr phone. They’re voice message stated to leave a message due to “high call volume” (sure at 3 am high call volume). When you attempted to leave a message, your were met with, “sorry, you cannot leave a message at this time, this mail box is full”. FOUR DAYS NO SUPPORT, A great feeling when your business has no email.
From the periods of Jan 31st 2003 – Feb 7th 2003, I have had intermittent email at best. Contacting support has been futile. I have written extensive detailed messages to help@infinology.com and received 1 liner answers such as “well its fixed now”. I was using the mail to host mail primarily for my company, and all of my employees were constantly prompted to re-enter passwords in outlook even though passwords were set to save. Infinology acknowledged the problem, but stated that the problem was resolved in November of 2002 and stated that “it must be a configuration” problem on my end. Clearly if there was a past acknowledged problem that is resurfacing, it cannot be on my end only. That was the staple of the attitude there, they constantly would tell me that it was something on my end.
The final straw has been their, unannounced and after the fact informing of customers of mail server maintenance. Supposedly hard drives were having a problem since 1/31/03 which was causing the intermittent mail outages. Network status pages were not updated until 24-48 hours later “after the fact” and to top it all off, mail that was headed for my account at this time, was being returned to customers stating that there is no such account on their name servers. After the 6th day, I was able to access webmail only to learn that 8 of my 14 created accounts were no longer there and that this was as a result of the “server problems” and in addition, of the remaining accounts, ‘ALL MAIL WAS DELETED FROM EVERY FOLDER!!!” I could not believe this. After not getting mail for nearly 7 days, any mail that as in folders was deleted. When I inquired about possible restoring the mail from a tape backup, I was informed by Sevan Sarkisin, a technician that it would not be possible, not only would Infinology not restore my mail, but could not since system state is the only area backed up on the server.
When I contacted billing and support at Infinology, I was seeking a partial pro-rated refund for my exceptional difficulties with my email hosting. Not only was there constant prompt to enter password and inability to access email for all of my employees, but then, but also I could not reach support for 4 days, then when I finally do, multiple accounts are deleted, and ALL MAIL ON REMAINING ACCOUNTS HAS BEEN DELETED AND WILL NOT BE RESTORED. I was informed that I should have read the contract closer for possibility of loss data and how they are not responsible. While I understand that portion, there was not one apology, or attempt to maintain customers by some sort of compensation, I was actually told that I should have taken the proper measurements to backup my data (of course not them).
Final statement
INFINOLOGY = DON’T EVEN CONSIDER IT, DON’T WASTER YOUR TIME, YOU WILL ONLY FRUSTRATE THE HELL OUT OF YOUR SELF.
Armand Salmon
Elias1974@hotmai.com if you email please ad subject “Infinology” as hotmail is a spam hotel.
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