Infinology - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

horrible service, ZERO support - Review by Edward Dudlik submitted on March 21, 2003
Customer's web site: www.becomingdigital.com
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of March 21, 2003): Current customer
Plan used: SU1400 Elite
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 2 out of 10
Overall rating: 2 out of 10
I have been hosted with Infinology for just over a month and already they have experienced three outages, one of them right now.  I spoke to them yesterday and they informed me kindly that their guarantee is based on yearly performance, not monthly, so you have to stick out a bad agreement to find out if they're in violation.

Their "24-hour" tech support line was closed last night, too.  I tried calling the long distance number over a dozen times and couldn't get anyone.  So much for customer service.

I give them a 2/10 because the plan would be fantastic if it worked as advertised.  Unfortunately, it doesn't, and I'm switching hosts tomorrow.  Rest assured something nasty will hold place on my paid-in-full Infinology webspace for the rest of the year.

-Edward

 

 

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